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How to Change Personal Details at a Casino?

When it comes to online casino sites, maintaining accurate personal information is vital. Although the initial registration is definitive, there are possibilities available to modify your details when necessary.

A username, password, email address, phone number, etc. are important information you need to provide when you are registering yourself on an online casino. However, there's a chance of inputting incorrect information, mistyping characters, etc.

So, if you are wondering whether you can change personal information once the KYC process is finalised by the bookmaker, we will answer all your queries on this page.

How to Change the Language?

Adjusting the language settings at an online casino platform is typically straightforward.

Here's a guide on changing the language:

  1. Look for a “Settings” or “Account Preferences” tab.
  2. Within the settings or preferences section, seek out the language settings. It might be labeled as “Language.”
  3. Click on the language settings option to reveal a dropdown menu or a list of available languages. Choose your preferred language from the options provided.
  4. Once you've selected your preferred language, look for a “Save” or “Apply” button to confirm your choice and update the language settings.

Typically, online casinos have set the default language to English. If you reside in India, the casino gaming site might provide language options such as Hindi, Tamil, etc. Simply choose your preferred language from the list, and the website will be translated accordingly for your convenience.

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Also, be aware of the fact that not all online casino platforms offer a wide range of language options. If your desired language isn't available, it might not be supported by that specific platform.

If language settings are not easily accessible, we advise you to contact customer support through live chat, email, or telephone.

Change personal details guide - Changing your language

Changing the Currency

Typically, online casino platforms don't permit currency changes once you've registered. While there's no built-in account option for currency alteration, occasional exceptions might exist and some online gaming casino's customer support can also assist you with the same.

These sites maintain specific regulations:

  • Certain online casinos strictly prohibit currency modification, often due to technical limitations within their platform.
  • Some online casinos allow a one-time currency change. Once altered, reverting to the previous currency isn't an option.
  • A few online casinos facilitate frequent currency changes. This flexibility comes from having different ways to pay that are linked to certain types of currency.

Important to note: Depositing via bank transfer or credit card in a different currency than your bank account may incur substantial fees due to exchange rates. For instance, converting from INR to EUR might involve additional charges. To identify the accepted currencies on leading online casino sites, refer to their respective payment methods section.

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How to Change my Name?

It is next to impossible to change your name with an online casino. While registering, you are asked to complete the KYC process where you have provided all the documents of your identity.

However, if there is any type or error, changing your name might involve specific procedures due to the critical nature of personal identification.

Changing your name on an online casino platform often requires direct assistance from customer support. Contact their support team through email, live chat, or phone to inquire about the process for changing your name.

Do note that you must have valid documents that support your name change.

Changing Date of Birth

Changing the date of birth on an online casino platform is a complex process due to regulatory and compliance reasons. Generally, altering this sensitive information might not be allowed or may require extensive verification.

However, if by mistake you have entered the wrong date, provide a valid reason for the change. The platform will likely require verification to process a change in the date of birth.

The casino will review the provided documents and information. This verification process might take some time, as they need to ensure compliance with regulatory standards.

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How to Change my Password?

Passwords serve as the first line of defense against unauthorized access to your account. A strong and unique password significantly reduces the risk of someone else gaining access to your account and potentially misusing your funds or personal information.

Online casino accounts often contain sensitive personal details, so a password is one of the important things for you if you are starting your gaming journey.

Here are some steps through which you can change your password:

  1. Visit the online casino website
  2. On the login page, look for an option that says “Forgot Password”
  3. The betting website will likely prompt you to enter the email address associated with your account during the registration process
  4. After submitting your registered email, check your inbox for an email from the bookmaker. This email will contain instructions and a link to reset your password
  5. Open the email and click on the password reset link provided by the online casino website
  6. On the new page, enter your desired new password into the provided field. Ensure your new password meets the platform's requirements
  7. After entering the new password, click on the “Confirm” button

Changing personal details guide - changing password

Changing Username

Not many online gaming sites let you change your username like you change your password. Some sites don't even have this choice. But if they do, it could be similar to changing your password.

They might ask for your email to check if it's you. Once you send it, they'll probably email you a link. Clicking that link will let you switch your old username to a new one. You can also change through an OTP by using your smartphone.

Changing Other Personal Details

In addition to the basic personal details like password and email address, top online casino sites offer you the ability to modify other crucial settings such as deposit limits, self-exclusion, and account restrictions.

These features help you to maintain control over your gambling activities and promote responsible gaming practices.

  • Deposit Limits: You can often set limits on the amount of money you can deposit into your accounts within a specified timeframe. This self-imposed restriction helps you manage your budget.
  • Self-Exclusion: Top online casinos provide a self-exclusion option, allowing you to voluntarily exclude yourself from accessing your account for a specific duration. If you think you are getting addicted to gambling, this is the best feature for you.
  • Account Restrictions: You will also have the option to implement specific account restrictions, such as time limits for gaming sessions. These restrictions can help you manage your time spent on the platform and avoid excessive gaming.

If you are interested in these features, make sure to read our detailed responsible gaming guide.

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Author Details

Akhil Taneja

Akhil Taneja

Casino Game Specialist

Hi, I’m Akhil Taneja and I am the Slot Game specialist for Casino Expert. I enjoy playing different types of online slots and write detailed reviews about all of them. In the past years I have tested hundreds of different slots from dozens of game providers. If you have any questions about slots, feel free to reach out to me.

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